Nationwide customers were unable to log into their online bank accounts this afternoon, with the app not working due to a ‘technical problem’.
Staff said they were ‘swiftly working on a fix’, with the status page still showing problems although some customers have now been able to log in.
When we tried to log into the app earlier, it was down and showed an apology message, although it now appears back to normal.
Reports on DownDetector, a real-time outage monitoring platform, have also been falling back to baseline since a spike around 2.30pm, after nearly 2,000 reported issues.
Customers shared their frustration on social media, with one user asking Nationwide: ‘Any idea how long this is going to take? I need to get onto my App to make a payment before 4pm.’
Another said: ‘I’m trying to transfer money to main account to buy a train ticket and food!! I can’t even speak to anyone on the internet phone it just hangs up! I have no access to MY money and no food this is unacceptable.’
Others asked if there was an expected timeframe for how long a fix would take.
Nationwide’s service status page says that only internet banking is affected, and ‘everything else is working normally’.
It tells customers: ‘You’re unable to log-in to our Internet Bank or Banking app right now.
‘Direct Debits and standing orders are working normally.’
It said people can continue to use their cards online and in shops, withdraw money from cash machines, and receive payments.
They said people who need to know quickly when things are back up and running can click ‘Notify me’ from the status page, to get a text ‘when everything is back to normal’.
A customer services rep for the building society replied to a frustrated X user: ‘Hi there, sorry, both our Banking app and Internet Bank are unavailable. We’re working to get things back to normal as soon as we can.’
As yet, there has been no indication of what has caused the outage.
Metro has contacted Nationwide for comment.
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