A group of ticket holders was left outraged after they were refused entry to Raye’s most recent concert in Paris, prompting the pop star to speak out.
During the British hitmakers’ This Tour May Contain New Music tour stop at Accor Arena, a group of approximately 65 fans were left stranded outside the venue, despite holding tickets bought on Ticketmaster.
The singer took to social media on Tuesday to address the controversy: ‘I am completely devastated for the 65 ticket holders who were turned down from entering our Paris show on Sunday night,’ she wrote.
‘This is completely unacceptable and wrong.’
The singer added: ‘I have been told this was a system error at Ticketmaster, meaning 65 tickets were not fully validated when they were purchased, this was outside of anything I could control and I feel saddened and let down.’
She then said that while those affected were refunded and given a voucher from Ticketmaster, she would ‘like to offer all of these 65 people who didn’t get in to the show complimentary tickets to any Raye future show of their choice and a signed vinyl.
‘I know this doesn’t even remotely make up for this mess, but it’s all I can think of in this moment to soften the blow. My deepest apologies to those of you affected. Love Raye.’
The incident took place during Raye’s tour, which began on January 22 in Łódź, Poland.
The star is playing Manchester’s Co-op Live Febraury 17 and 18, before shows in Glasgow and Birmingham and then four at London’s The O2 before two in Dublin.
She’ll then spend the spring playing shows in North America before coming back to The O2 in May for two additional London shows.
Raye 2026 UK and Ireland tour dates
- Co-Op Live, Manchester – February 18
- OVO Hydro, Glasgow – February 20 and 21
- bp pulse LIVE, Birmingham – February 23 and 24
- The O2, London – February 26 and 27 + March 1 and 2 + May 19 and 20
- 3Arena, Dublin – March 4 and 5
- Pride on the Park, Brighton – August 1
- Reading Festival – August 29
- Leeds Festival – August 30
Raye released the viral single Where Is My Husband! in September, and the song quickly became here second Number One in the UK, peaking at Number 13 in the US.
The news comes amid increasing backlash against Ticketmaster, with fans complaining about extortionate ticket prices – including dynamic pricing that pressures fans into paying way over face value for popular events -as well as the technical difficulties that can plague in-demand shows.
With this latest fumble, it doesn’t appear that Ticketmaster will be improving its reputation anytime soon.
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